Refund policy

Refund Policy - DecorDrip

Thank you for choosing DecorDrip for your home decor needs. We are dedicated to ensuring your satisfaction and want you to have a positive shopping experience. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below to understand your options and the process.

1. Eligibility for Refunds:

We offer refunds under the following circumstances:

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support team at support@decordrip.com within 24 hours of receiving the item. We will assess the issue and provide you with instructions for return or exchange.

  • Incorrect Orders: If you receive an incorrect item, please notify us within 24 hours of receiving your order. We will arrange for the correct item to be sent or provide a refund if needed.

  • Did Not Like the Product: If you did not like the product please inform us with in 48 hours, We will initiate the refund after receiving the product at our warehouse, Be informed that there is Rs. 500/- per item will be charged as shipping cost from the final amount to be refunded.

2. Refund Process:

To request a refund, please follow these steps:

  • Contact our customer support team at support@decordrip.com within 24 hours days of receiving your order.
  • Provide your order number, a brief description of the issue, and any relevant photographs if applicable.
  • Our team will guide you through the refund process and provide you with further instructions.

3. Refund Options:

Depending on the situation, we offer the following refund options:

  • Full Refund: If the item is confirmed as defective, damaged, or incorrect, you may be eligible for a full refund of the purchase price, including any shipping charges.

  • Partial Refund: In some cases, we may offer a partial refund if the issue is minor and does not warrant a full refund. This will be assessed on a case-by-case basis.

4. Refund Timeline:

Once your refund request is approved, please allow 7 working days for the refund to be processed. The exact timeframe may vary depending on your payment method and financial institution.

5. Contact Us:

If you have any questions or concerns regarding our refund policy or the refund process, please don't hesitate to contact our customer support team at support@decordrip.com.

Please note that our refund policy is subject to change without notice. It's important to review the policy periodically for any updates.

Thank you for choosing DecorDrip. We appreciate your trust in us and look forward to assisting you in any way we can.